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Return Policy

Any returns received without a returns form included will ultimately delay any processing of your returns. Click here for Return Form
  • Item must be returned within 30 days from the day you've received your order, transit times are not included within this time

  • Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request. Download form from link above.

  • All Item(s) must be unused. Jump Ropes should be in original packaging showing no signs of use. Apparel should be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.) - if the returns item fails this test, they will be returned back to you

  • We cannot accept underwear or socks for hygiene reasons - no exceptions

  • Items covered in animal/human hair will not be accepted even though we love animals.

    • All items are thoroughly inspected before any action is taken

    • Returns can take up to 10 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet

      • Shipping costs are non-refundable

      • The returned parcel is the customers responsibility until Jump Theory has acknowledged that the package has been received into our HQ

        • Our returns address is: 8616 Brock Circle Austin, TX 78745

        If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.

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